RETURN PROCESS & REQUIREMENTS
Thank you for shopping with BabyCakes Swimwear. We understand that online shopping can be difficult especially with swimwear, if you are dissatisfied for any reason please contact us first to resolve any issues. We WANT you to look and feel amazing in your BabyCakes Swimwear and we will work our best to make sure you feel happy with your purchase.
While we hope that you will love your merchandise if for any reason you are unsatisfied with your purchase of full priced merchandise, we will gladly accept your unworn/unwashed items within 7 days of the delivery date. Sale items and items purchased using any discount code, are all FINAL SALE and are not eligible for return.
- All returns require a RMA; merchandise sent back without a RMA will not be accepted.
- To receive an RMA please contact us and we will issue you An Exchange Form with your RMA number. This will include the instructions to send back your item/s. A store credit minus any shipping charges or discounts will be issued.
- All sale and discounted items, accessories, and clearance items are FINAL SALE, and cannot be returned.
- Any items with a discount greater than 15% are FINAL SALE, and cannot be returned or exchanged, including promotional codes and incentives used on full priced items.
- Merchandise must be returned within 10 days of receiving your RMA.
- There is a 10% restocking fee on all returns that are equal to or greater than $750.00
- Please allow up to 10 business days from the receipt of your return to be processed and your refund issued.
- Merchandise must have all tags and liners attached and returned in original packaging.
- Due to health regulations, styles that are soiled, worn, damaged or laundered will not be accepted. It is at BabyCakes’ discretion to decide if the returned suit has been soiled. If a suit is determined to be soiled, it will be returned to the customer at the customer’s expense.
- Please note: Original shipping and handling fees are not refundable.
- Orders placed online can not be returned to our retail locations.
- We cannot accommodate returns for International orders at this time. ALL INTERNATIONAL ORDERS ARE FINAL SALE. We do not accept returns.
DAMAGES or DEFECTS:
BabyCakes Swimwear guarantees its clothing to be free from damage or manufacturer defect for the first 15 days from date of order as long as you follow our care instructions. BabyCakes’ suits are delicate and experience normal “wear and tear” over time.
If you receive a damaged or defective item, please notify us within 3 days of receiving your merchandise and we will happily exchange the unwashed/unworn item for the same item at no cost. Please email us with images and provided its in stock this can be replaced.
BabyCakes Swimwear are delicate in nature. Many of the suits are similar to fine lingerie and must be cared for in the same manner. While ALL of the suits can be worn in pool or ocean water, they are not intended for strenuous physical water activity or long periods of time in heavily chlorinated water. All swimwear should be hand washed separately in cold water with very mild soap (we recommend specialty lingerie detergent) immediately after use. Lie flat separately or hang to dry.